Terms and Conditions
GENERAL CONDITIONS OF SALE
These Terms and Conditions, may be changed or updated at any time by Nanni di Nanni Titian, who will communicate to customers through the website.
Nanni di Nanni Tiziano will send the customer an email confirmation of the order made.
In most cases, except where not specified, the products are not stock-ready, but are made at the time of order following the features and variants required by the customer.
Indicative delivery times for foreign countries will be announced in advance.
If the customer does not agree to wait for the delivery time, the contract will be resolved if promptly communicated, such as to precede the production time of the ordered item, Nanni will immediately pay back the payment.
Please consider that the estimated time of delivery and delivery of the products is purely indicative and you can not rely on it completely.
The Customer Support Service guarantees full pre-and post-sales support. Access to customer service:
E-mail to firstname.lastname@example.org
To telephone number 0039-55579900 requesting Tiziano Nanni with the following time
From Monday to Friday:
Morning 08.00 - 12.30
Afternoon 14.30 - 17.30
All Nanni products are covered by a guarantee for defective compliance, pursuant to DL 24/02.
Damage caused by misuse is not guaranteed and we will not be held liable for any direct or indirect damages resulting from improper use of the products we have sold.
If the customer wants to take advantage of the warranty on a purchased product, just contact us
- e-mail to email@example.com
- by telephone at 0039 55 579900 at the same time as the above mentioned service.
Any product sold by Nanni to a "CONSUMER" buyer (ie those who purchase products for non-professional purposes) is assisted by a legal warranty on consumer goods that covers defects of conformity that occur within 24 months of the date of delivery of the good.
The legal warranty right is NOT valid for businesses or for freelance professionals who purchase the goods on invoice, for which the 12-month Business Guarantee is valid.
WHAT IS WARRANTY?
Is the guarantee on the sale of consumer goods as provided by the Community Directive 1999/44 / EC, also called a "guarantee of conformity", which protects the purchaser in case the purchased products have defects of conformity with the sales contract (" Commercial Warranty "for companies).
The Legal Warranty covers defects of conformity that occur within 24 months of the date of delivery of the purchased product, although at that date the defect was not immediately apparent. In order to claim it, the seller must be notified of the defect within 2 months of his discovery.
The Business Guarantee operates for 12 months for companies and freelancers who purchase to use it as part of their business or business activities, where there are abnormalities (vices) on purchased goods.
The warranty right is not valid if the damage is caused by improper use of the product. The failure must, however, be denounced within 2 months of the discovery.
Unless otherwise proven, it is assumed that defects of conformity that occur within the first 6 months from the date of delivery of the asset existed at that date unless such a hypothesis is incompatible with the nature of the asset or with the nature of the defect compliance.
We recommend that you always keep the purchase receipt found in the product packaging, as well as the delivery and delivery confirmation documents.
Who is eligible for the Legal Guarantee and who is entitled to the Commercial Warranty?
The Legal Guarantee is only lawful to the consumer, ie to those who purchase products for non-professional purposes.
To whom can I rely on the Warranty?
A buyer may claim Warranty for who sold the product, even if it is a subject other than the manufacturer. Nanni replies Nanni reply. For example, a mattress that has anomalies.
What rights do I confer the Warranty?
If the product purchased has a defect covered by the Warranty, the buyer is entitled, without having to bear any costs, for the product or for the shipment, repair or replacement of the defective product by the seller, From law.
You have the right to reduce the price or terminate the contract in the following cases:
(A) where replacement or repair of the product is not possible or excessively costly;
(B) if the seller has neither repaired nor replaced the product for a reasonable period of time, but not less than 60 days. Nothing is due to the seller for any costs of mounting or disassembling the product;
(C) whether the replacement or repair of the product has caused you major disadvantages. In order to determine the amount of the price reduction or the amount to which it is entitled in these cases, account shall be taken of the use made of the product. Please note that a minor defect for which it has not been possible or is excessively expensive to remedy the repair or replacement does not give you the right to terminate the contract.
Information pursuant to art. 13 of D.Lgs. 196/03, code on the protection of personal data.
Purpose of treatment
The processing of the data provided in the information request procedure will be carried out in order to allow the normal sale of the products marketed by Nanni di Nanni Tiziano and for the following purposes:
- processing of documents, bubbles, invoices, etc.
- communicate prices, quotations, offers;
- the execution of obligations stipulated by laws or regulations;
- elaborate studies and statistical and market research;
- send information, advertising and promotional material.
The data will be processed mainly with electronic and computer tools and stored on both computer media and on paper media and on any other suitable type of media, in compliance with the minimum security measures under the Technical Specifications on Minimum Security Measures, Annex B of the Code concerning the processing of personal data.
Optional nature of data acquisition
Acquisition of personal data is optional. However, the non-provision, even partial, of the personal data required to fill in the Registration Form for Access to the Service may result in the impossibility of proceeding with the complete provision of the Service itself.
Subjects to whom they may be notified
Personal data may be disclosed to the Company's staff, who carries out the duties of the person in charge of handling; The staff has been duly instructed in the field of security and protection of personal data; In any case, the prohibition on communicating or disseminating personal data to persons unnecessary for the execution of the services remains.
Rights of the party concerned
In relation to the processing of personal data, pursuant to art. 7 (Right of access to personal data and other rights) of the Code on the processing of personal data has the right to obtain confirmation of the existence or not of personal data concerning you, although not yet registered, and their communication in form intelligible. It has the right to obtain the indication:
• the origin of personal data
• the purposes and methods of treatment
• of the logic applied when processing by means of electronic instruments
• the identification details of the holder and the persons responsible for the treatment
• the subjects or categories of subjects to whom the data may be communicated or who may become aware of it as appointed representative in the territory of the State, of persons responsible or in charge
You have the right to obtain:
• updating or integrating data
• the deletion, transformation into anonymous form or the blocking of data processed in violation of the law, including those that are required to be kept in relation to the purposes for which the data was collected or subsequently processed.
It has the right to oppose, in whole or in part:
• for legitimate reasons for the processing of personal data concerning you, although relevant to the purpose of the collection
• the processing of personal data concerning you for the purpose of sending advertising material or direct sales or for the conduct of market research or commercial communication.
The data processor is:
Nanni di Nanni Tiziano - Via G.Boccaccio, 81 - 50133 Firenze - Italy
Exercise of rights:
In order to exercise the rights provided for in art. 7 of the Personal Data Protection Code above, must make a written request, without special formalities, to Nanni di Nanni Tiziano - Via G.Boccaccio, 81 - 50133 Firenze - Italy
RIGHT OF WITHDRAWAL
Nanni acknowledges to the consumer, who for any reason did not feel satisfied, the right of withdrawal as provided for by current legislation without any penalty and without specifying the reason.
This right can only be exercised by consumers pursuant to Legislative Decree no. 21 of 21 February 2014 (Official Gazette No. 58 of 11-3-2014) implementing Directive 2011/83 / EC.
All purchases made for purposes other than business or professional purposes, ie where a VAT code reference is inserted in the order form, do not enjoy this right.
The term to use this right is 14 working days from receipt of the goods, within which the Customer is required to return the goods and to notify them by registered letter A / R at:
Nanni di Nanni Tiziano - Via G.Boccaccio, 81 - 50133 Firenze - Italy
If the right of withdrawal is filed by fax or e-mail, it must still be confirmed by registered letter A / R at the above address or by e-mail certified at firstname.lastname@example.org within 48 hours .
Important. In the letter requesting the right of withdrawal, you must indicate the details of a bank or post office account to re-accredit the amount due (CIN Code, IBAN Code, Account Number, Account Holder).
In order to use the right of withdrawal it is necessary that:
• the Customer expresses his / her will to avail of the right of withdrawal in the manner described above
• the purchased item is unused, unmanaged and returned in its original packaging, complete with all parts (including any documentation and accessory: manuals, brochures, etc.)
• The product is returned in the times and modes described above. Returns are the responsibility of the Customer himself. It is understood that the risks of transport for the return of the items are entirely borne by the consumer.
Once the goods arrive at our warehouse, the merchandise will be examined to evaluate any damages or tampering that are not deriving from transportation.
After checking the integrity of the goods, we will re-accrue the amount already paid by bank transfer or postal transfer to the account you have communicated to our Customer Service.
Refunds are solely for the price of the product and will be made no later than 30 days from the time the goods for which you wish to exercise your right of withdrawal will be returned.
The only costs incurred by the Customer are those relating to the return of the product.
The consumer can not exercise the right of withdrawal for tailor-made or clearly customized products or that by their nature can not be returned or is likely to deteriorate or alter rapidly.
Expenses for a single shipment will be communicated at the time of the quote.
DELIVERY TIMES AND METHODS
Nanni reserves up to twenty-five working days for the production of the articles, packing and carrying out the necessary administrative practices unless available at our stores.
In addition to these days, the time spent by the courier for delivery must be added, the times and the ways may vary according to the geographical area.
Delivery is done on the road surface.
If, after three attempts, the delivery is not successful, the goods will be returned to Nanni and the cost of returning the unsold products will be withheld from the repayment of the sums paid. Or redeem with the expenses for the new shipment.
FORMS OF PAYMENT
Nanni accepts the following forms of payment:
- Bank transfer
PAYMENTS BY BANK TRANSFER
By paying by bank transfer, the order will only be charged after verifying the accreditation at our current account.
IBAN Coordinates: IT58 J 08673 02804 035000350269
Account Holder: Nanni di Nanni Tiziano
Credit institution: CHIANTIBANCA CREDITO COOPERATIVO
The cause of the bank transfer must indicate: the order number, the company name or the payer's name and last name.
At the present state of the banking system, the recovered amount is credited to the beneficiary's c / c not earlier than 3/5 working days from the date of execution of the bank.
Sometimes, in order to further reduce the time required for normal bank wire credit, it may be sufficient to send us a copy of the receipt containing the CRO number of the Wire Transfer, as follows:
Fax: 0039 55561417
If you do not receive payment within 5 days of your order, your order will be cleared.
By filling in the registration form in the registration process necessary to activate the procedure for the execution of this contract and the related additional communications, the consumer and / or customer authorizes Nanni to disclose non-sensitive personal data (residence, telephone number ) Couriers and / or freight forwarders used for the delivery of the purchased goods so as to allow the procedures necessary for their delivery.
OBLIGATIONS OF THE BUYER
The buyer is prohibited from entering false and / or imaginative data in the registration process necessary to activate this contract for the performance of this contract and further related communications; The master data and e-mails must be exclusively their personal personal data and not of third parties or fantasy.
The customer and / or customer authorizes Nanni and undertakes to provide, at discretionary request of the latter, copies of undisclosed identity documents.
Failure to comply with the document request authorizes Nanni to terminate the contract for non-performance of the buyer.
The customer solicits Nanni from any liability arising from the issuance of incorrect tax documents due to customer data errors provided that the Customer is solely responsible for the correct insertion.
After completing the on-line purchase procedure, the customer commits to printing and retaining these general conditions that he has already viewed and accepted as a required step in the purchase, and to print the specifications of the product that is the subject of the purchase.
The guarantee of the good end of the payment made by the customer with the above means is essential, so that a pact expressing the default by the customer of such obligation will result in the termination of the contract without the need for a judicial ruling, save Nanni's right to sue for compensation for further damage.
For any and all controversies, the only competent forum is Firenze.
CONTRACTUAL RESOLUTION AND EXPRESSIVE CLAUSE
Nanni has the right to terminate the contract by giving simple communication to the consumer and / or customer with adequate and justified reasons; In this case the customer will only be entitled to the refund of the sum already paid.